DOS AND DON’TS: Blind, Furry, Inappropriate Customer

In our last episode, Jill Zwagerman warmed up with the softball, so we’re cranking up the difficulty level on this Dos and Don’ts involving an unruly customer . This one involves disabilities, a Furry, a pupachino, and a naughty customer. What does an employer need to do to protect its people from Unruly Customers? Are Furry’s considered a “protected class”? What constitutes a “protected class”? Jill is helping us wade through this challenging Does and Don’ts that will be very difficult to top.